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Release Notes Article | RNA-20220914-TP-38 FlinQ Release Newsletters |  | PDF Download |
Hotfix release 3.52.1
Hide the case handling window on logout
Use the correct license portal URL
Repeat Genetec camera query if the first attempt fails
Summary 3.52.0
Push to agent
FlinQ can route and push incoming calls to users based on the longest available user. For this feature we introduced updates in:
FlinQ Server connector:
New command SetUserState) in FlinQ server connector for changing the state of a user. The status can be; Stand-by, Manual, Auto Receive and Auto Start. For more info check the connector
New event UserStateChanged; will be generated when the state of the user is changed via new 'user state change dialogue' or via the command 'SetUserState'
A new dialogue in Frontend for changing the status
Based on the status the call will be routed to the user;
Stand-by, manual; incoming calls will appear in the event viewer (same as before)
Auto receive; the incoming call will be pushed to the longest available user, but the user needs to start the call manually via a new dialogue
Auto Start; the incoming call will be pushed to the longest available user and the call will be started automatically
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Export all templates FlinQ Studio
Option to export all templates at once
Help function in FlinQ Studio
Help function in Studio available via menu or F1
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Disable F12 menu GridClient
New option in the configuration file to disable the GridClient configuration tool > Disable 'F12 menu' in GridClient
Show productId in the license information
Status client: Show product ID the license information
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Bug fixes
We did serval bug fixes for this release
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