*Windows upgrade – Recover DIVA/Sense settings

Owned by Tom Polman
Last updated: Jan 15, 2024
3 min read

Software Installation Article | SIA-20200930-TP-02

VDG Sense | Software Installation

Note: This article refers to VDG Sense version 2.5.8 or VDG Sense 2.4.32 or lower. As of version 2.5.9 & 2.4.33, VDG Sense configuration files are no longer located in the C:/Windows/System32 or C:/Windows/SysWOW64 folders and thus no longer affected by major Windows updates.

Configuration for both 32-bit and 64-bit can be found in the C:/ProgramData folder. VDG Sense Client configuration is still located in the user Appdata folder.

Windows major update issue

When upgrading Windows OS from Windows 7 to Windows 8 or Windows 10, settings of DIVA or Sense will not automatically be moved. This can also happen when updating Windows 10 with a major version update. The DIVA or Sense settings will be placed in the Windows.old folder on your system. This folder is a collection of programs and/or files that Windows deems “important” from the previous installation and is used to downgrade back to a previous Windows version. To regain your DIVA or Sense settings, there are three possible actions:

  1. Restore a DIVA or Sense back-up (preferred)

  2. Manually restore the DIVA or Sense files from the Windows.old folder

  3. Automatic restore using a .bat file

Restore a backup

Before upgrading your Windows OS, it is recommended to create a backup of your settings. After succesfully upgrading your Windows version, run DIVA or Sense and restore your backup.

To create a backup:

  1. Open the System tab in your DIVA/Sense client

  2. In the ‘System backup’ section, select “Settings”

  3. Give your backup an appropriate name in the Site info field

  4. Select the system(s) you wish to backup

  5. Click ‘Backup’ to save your setttings

To restore the backup

  1. Open the System tab in your DIVA/Sense client

  2. In the ‘System restore’ section, select the system you wish to restore

  3. Click ‘Restore’

  4. Browse to your saved backup file

  5. Click ‘Open’

  6. Reboot your system

Manually restoring

To manually restore your settings, you need to copy the setting files from the Windows.old folder to your current Windows folder.
The folders are located here by default:

 

DIVA – on Windows 32 bit

C:Windows.old/Windows/System32/config/systemprofile/AppData/Roaming/Diva

Copy the contents of the folder to

C:Windows/System32/config/system/profile/AppData/Roaming/Diva

DIVA – on Windows 64 bit

C:Windows.old/Windows/SysWOW64/config/systemprofile/AppData/Roaming/Diva

Copy the contents of the folder to

C:Windows/SysWOW64/config/systemprofile/AppData/Roaming/Diva

VDG Sense 2.4 – on Windows 32 bit

C:Windows.old/System32/config/systemprofile/AppData/Roaming/VDG Security

Copy the contents of the folder to

C:Windows/System32/config/systemprofile/AppData/Roaming/VDG Security

VDG Sense 2.4 – on Windows 64 bit

C:Windows.old/SysWOW64/config/systemprofile/AppData/Roaming/VDG Security

Copy the contents of the folder to

C:Windows/SysWOW64/config/systemprofile/AppData/Roaming/VDG Security

VDG Sense 2.5 – on Windows 64 bit

C:Windows.old/System32/config/systemprofile/AppData/Roaming/VDG Security

Copy the contents of the folder to

C:Windows/System32/config/systemprofile/AppData/Roaming/VDG Security

Automatic restoring using a batch file for DIVA and Sense 2.4

Follow these steps to automatically attempt to restore the settings from the Windows.old folder.

  1. Download the restore_settings_Sense2.4(32 bit) file

  2. Open and extract the contents

  3. Run restore_settings.bat with Administrator privileges

The batch file will perform the following actions:

  • Stop SenseVideoManager & SensePluginManager

  • Create a backup of the current configuration

  • Move Sense configuration from the Windows.old folder to the Windows folder

  • Start SenseVideoManager & SensePluginManager


Warning:  TKH Security B.V. is not  responsible for any damages arising from the use of this batch file. Run at your own risk.

Automatic restoring using a batch file for Sense 2.5

Follow these steps to automatically attempt to restore the settings from the Windows.old folder.

  1. Download the restore_settings_Sense2.5(64 bit) file

  2. Open and extract the contents

  3. Run restore_settings.bat with Administrator privileges

The batch file will perform the following actions:

  • Stop SenseVideoManager & SensePluginManager

  • Create a backup of the current configuration

  • Move Sense configuration from the Windows.old folder to the Windows folder

  • Start SenseVideoManager & SensePluginManager


Warning:  TKH Security B.V. is not  responsible for any damages arising from the use of this batch file. Run at your own risk.