*Offline Deactivation Process

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Configuration Article | CA-20200929-TP-06 VDG Sense | Licensing | Deactivation Open

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Step 1: Requirements

An activated Sense Client and Sense Server installationSince Sense Server has no graphical user interface, therefore you need to activate the Sense Server software via a Sense Client. A USB stick or driveIn order to transfer the activation request and license file to and from the Sense Licensing Portal, you need to copy these files to a mobile storage device. You will need these files on a computer with an internet connection.

Step 2: Deactivation

Open the deactivation wizard by clicking the Deactivate button.

Before you can start the deactivation process a dialog appears. Confirming this dialog removes the license from the server or the client directly. This cannot be rolled back! If you made a mistake but you started this process already it is better to simply continue deactivating the license and later activate the license again to restore the system.

Step 3: Create deactivation file

To deactivate your software you need to save the deactivation file to a USB stick or drive. Please click the ’Save’ button. You can also copy the contents of the deactivation file.

Step 4: Upload deactivation file

To deactivate the license file you need to transfer the deactivation file to another computer with an internet connection. On this computer you can access the Sense Licensing Portal. https://service.tkhsecurity.com/en/licensing/deactivate

After you completed the deactivation wizard on the Sense Licensing Portal, you are able to activate your license on a different computer.

When successfully deactivated the software license status changes and you will be able to activate your license on a different computer.