*Potential malfunctions

Owned by Tom Polman
Last updated: Sept 15, 2022
2 min read

Configuration Article | CA-20201001-LG-01

iProtect Access / Security | Video | Aurora Setup LPR |

License plate not read
Sense license plate recognition:

  • Make sure that the right version of Sense has been installed (≥ 2.3.8).

  • Check the Sense settings.

  • Check the positioning of the camera.

  • Check the connection with iProtect™ Aurora. Are there live and historic camera pictures?

iProtect™ license plate recognition:

  • Check the positioning of the camera.

  • Check the camera license plate recognition settings.

  • Check the camera connections. Are there live and historic camera pictures?

iNVR notification: error-111 Reason:

  • The camera reader network device (iPU/Polyx) cannot access the IP address of the iNVR node.

Solution:

  • Open the iNVR node in iProtect™. Into “IP address” in the details pane (on the left), enter the IP address of the server used by the line of the reader to which the camera for license plate recognition has been assigned. Save your specifications.

No license plates numbers found
Check:

  • Whether loop input has been configured for the reader.

  • Whether license plate coding has been configured for the camera and whether license plate recognition settings are correct (Others tab).

No picture
Check:

  • For the line on which the iNVR server has been configured: Is the quality set to 100%?

  • For the node on which the iNVR server has been configured: Is maximum disk usage set to 100%? The maximum setting is 90%.

  • On the iProtect™ maintenance page, select iProtect™, and go to “Configuration”. The status is displayed under “Video” in “Active Services”. This must be set to “Yes”.

  • Is the IP address of the GUI (node iNVR) the address (same IP series) set on the workstation?

  • Are the Internet Explorer settings correct?