*FAQ Cosmos Access
- Tom Polman
TKH Security Solution | Access Control
Mobile Access | Cosmos Config | FAQ Cosmos Access |
Installation
Q: I can not find the Cosmos Access application
A: Please have a look at: https://play.google.com/store/apps/details?id=com.tkhsecurity.cosmosaccess IPROTECT Access
Q: I can not install the Cosmos Access application
A: Please verify if your device is suitable:
Android
Required versions:
Android version 8
API version 24+
iOS
Required versions:
iOS version: 13
Model: iPhone 6S+
Registration
Q: Who is sending the invitation email?
A: Email invitations are send by the Access Control system.
Q: I cannot find my invitation email.
A: Please check your spam/junk box.
Q: The registration button is not working.
A: As work around you can also copy/paste the invitation link and add the organization manually into the Cosmos Access application.
A: If you are using the native Samsung Email client, please make use of another client by forwarding the email.
Q: My registration is not accepted.
A1: An invitation can only be used once.
A2: An invitation contains an expiry date determined by the Access Control system. When expired, the invitation will not work anymore.
Wish: Show expiration date in email invitation.
Q: How do I know if my registration is successful?
A: Once the registration is successful, the new registered organisation will be added into your “my organization” list.
Q: What happens when I delete an organization?
A: This action cannot be undone. To have the organization in your Cosmos Access application again, you need to be re-invited by the Access Control system.
Q: What happens when I have a new mobile device?
A: Organizations are added per mobile device, not per person. Therefore a new invitation is required. Because of security reasons, data can not be moved from device to device.
Connectivity
Q: Can I only use my mobile device once at a card reader?
A: Once a virtual card is sent, the mobile device must first be helt out of the card reader range before it can sent a virtual card again. This is to prevent continuously virtual card sending
Q: The reader is not responding at the desired distance
A: The Cosmos Access application sensitivity can slightly be adjusted in the settings menu of the app.
Q: i’ve got the error:
A: This means that the time of the mobile phone is out of sync with the time of the Token Authority. Due to security reasons it’s checking the time frame of a JWT communication token.
Normally at android you can go to settings-> general management → Date and time and enable the “automatic date and time synchronization.