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  1. Log in to the Cockpit Panel:

    • Navigate to: https://{IP address/hostname}/cockpitpanel.

    • Use the server administrator account credentials to log in.

  2. Enable Maintenance Functions:

    • Once logged in, go to the iProtect Maintenance tab.

    • Click the Enable Functions button to enable maintenance features on the maintenance page.

    • image-20241116-173455.png

  3. Access the Maintenance Page:

    • Log in to the maintenance page using the Atlas account.

  4. Download the Backup Files:

    • Navigate to the iProtect tab in the left-hand column.

    • Go to Back UpDownload.

    • Download the The following files can be download :

      • Encrypted Backup File

      • Technical Backup File

      • Key Backup File

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  1. Log in to the Cockpit Panel:

    • Navigate to: https://{IP address/hostname}/cockpitpanel.

    • Use the server administrator account credentials to log in.

  2. Enable Maintenance Functions:

    • Go to the iProtect Maintenance tab.

    • Click the Enable Functions button.

  3. Access the Maintenance Page:

    • Log in to the maintenance page using the Atlas account.

  4. Download the Key Backup File:

    • Navigate to the iProtect tab in the left-hand column.

    • Go to Back UpDownload.

    • Download the Key Backup File from the list of available backups.

Info

Ensure the key backup file corresponds to the backup file you wish to restore.

3.3 Requesting the Restore.taz File from Our Service & Support Desk

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  1. Log in to the Cockpit Panel:

    • Navigate to: https://{IP address/hostname}/cockpitpanel.

    • Use the server administrator account credentials to log in.

  2. Enable Maintenance Functions:

    • Go to the iProtect Maintenance tab.

    • Click the Enable Functions button.

    • image-20241116-173455.png

  3. Access the Maintenance Page:

    • Log in to the maintenance page using the Atlas account.

  4. Upload the Restore File:

    • Navigate to the Install tab in the left-hand column.

    • Go to UpgradeConfiguration.

    • Upload the provided restore.taz file.

    • image-20241116-174856.png

4.2 Uploading the Backup File

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