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Configuration Article | CA-20200929-TP-09 VDG Sense | Licensing | Reset  |
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The Sense software is linked to the hardware on which it is installed and activated. To transfer the Sense software to another machine, you can use the deactivation feature in the software. After these steps you can (re)activate your software on a different machine. Is you hardware broken and your are unable to deactivate your software? Then you can reset your license. Our employees will help you as soon as possible in order to restore a secure environment on short notice.
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To request a reset of a the license you need to complete the reset wizard on the Sense Licensing Portal. You can access the Sense Licensing Portal at the following link: https://service.vdgsecuritytkhsecurity.com/en/licensing/reset.
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In order to reset the correct license, we need some of your license details and contact information
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