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How To Article | HTA- |
20230206-LG- |
01 iProtect Access / Security | How To Articles |  |
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How to update the iProtect™ Application.
Ask our service and support desk for the latest ServicePack and iProtect™ version, it is also important that the OS (iPuntu) is up to date as wellDownload the latest files on our download section of the knowledgebase:
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Do NOT use the files for version 10.2 on 10.1 or older systems. This will damage your system. |
Prechecks
Before the update it is required that the state of the system is known. Not functioning readers, nodes and lines must be noted.
Compatibility and discontinued hardware/software is noted in the release notes:
https://tkhsecurity.atlassian.net/l/cp/Co1YADGz
Tested versions:
Firmware inbraak (Unii 2.4.0 / ML 5.0.5 / XL 3.11)
Rootfs Pluto's (5.68a)
Firmware polyx (UBIFS)
Diva/Sense (2.5)
Update
Be sure that no users are logged in making changes (new passes etc.).
Set all lines inactive.
Disable connected third party applications (API-couplings).
Download the Backup from the maintenance page. If needed, make a fresh backup first if there are changes made in iProtect.
Upload the new iProtect™ version at the maintenance page
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You must delete browser history before logging in to iProtect.
Installing the new license if iProtect version was < 10.1:
https://tkhsecurity.atlassian.net/l/cp/51UgXjhX
If a new license is needed, please contact our orderdesk.
Activating lines
To be sure all lines and nodes gets the latest software, select the system default Provisioner group.
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Activate the line’s now, the Door controllers will get the new software and start with the installation automatically. The doors will be non-functional for 5-10 minutes. Open doors beforehand if they are critical.
Finishing the update
When all lines are updated and the re-index message is gone, you can finish the update with the button in the menu:
Installation > Database restore > Activate line
Some points to check:
Readers
Database couplings
Client login (remove browser cache)
Import / Export
iNVR
Printing badges/cards
Intercom
browser certificate