How to update the iProtect™ Application.

Download the latest files on our download section of the knowledgebase:

*iProtect™ - Software Downloads | Version 10.1 and lower:

Do NOT use the files for version 10.2 on 10.1 or older systems. This will damage your system.

Prechecks

Before the update it is required that the state of the system is known. Not functioning readers, nodes and lines must be noted.

Compatibility and discontinued hardware/software is noted in the release notes:

https://tkhsecurity.atlassian.net/l/cp/Co1YADGz

Tested versions:

Firmware inbraak (Unii 2.4.0 / ML 5.0.5 / XL 3.11)
Rootfs Pluto's (5.68a)
Firmware polyx (UBIFS)
Diva/Sense (2.5)

Update

Be sure that no users are logged in making changes (new passes etc.).
Set all lines inactive.
Disable connected third party applications (API-couplings).
Download the Backup from the maintenance page. If needed, make a fresh backup first if there are changes made in iProtect.

Upload the new iProtect™ version at the maintenance page

Go to the iProtect™ maintenance page (Click on the gear button on the login screen)
Install > Upload iProtect (1)
Click on the “...” button and select the new iProtect™ version at the maintenance page and click on the “Post” button.

When the “Check requirements” button appears, press it and a check will be done. Check the log and see what is needed to continue. This is also a good moment to install the ServicePack.

Click on the “...” button and select the ServicePack you want to install and click on the “Post” Button.

You can follow the installation process at the realtime logging, the Apache2 web server will restart multiple times, this will cause an interruption of the iProtect™ Gui and maintenance page.

You need to wait (10 minutes max) till you see the message below in the Realtime logging.

iProtect™ atlas: Installation ServicePack … finished.

Sometimes a reboot of the server is required, you will see a notification of this in the messages.

Install the new iProtect™ version at the maintenance page

Click on the “Check Requirements” button.
if the check is passed you get a “Start Upgrade” button and can start the update by a click on this button.

You can follow the installation at the User interface logging, if you see the messages below the Gui is ready and you can login in iProtect™ again (only the root user can login at this point)

You must delete browser history before logging in to iProtect.

Installing the new license if iProtect version was < 10.1:

https://tkhsecurity.atlassian.net/l/cp/51UgXjhX

If a new license is needed, please contact our orderdesk.

Activating lines

To be sure all lines and nodes gets the latest software, select the system default Provisioner group.

Go to iProtect™ menu option Installation > Hardware > Line
Select System default at the Provisioner group options.

The components under the line config will automatically be provided with the latest firmware version.

Activate the line’s now, the Door controllers will get the new software and start with the installation automatically. The doors will be non-functional for 5-10 minutes. Open doors beforehand if they are critical.

Finishing the update

When all lines are updated and the re-index message is gone, you can finish the update with the button in the menu:

Installation > Database restore > Activate line

Some points to check:

Readers
Database couplings
Client login (remove browser cache)
Import / Export
iNVR
Printing badges/cards
Intercom
browser certificate

Knowledge Base

*How to update iProtect™ to 10.1