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Log in to the Cockpit Panel:
Navigate to:
https://{IP address/hostname}/cockpitpanel.Use the server administrator account credentials to log in.
Enable Maintenance Functions:
Once logged in, go to the iProtect Maintenance tab.
Click the Enable Functions button to enable maintenance features on the maintenance page.
Access the Maintenance Page:
Log in to the maintenance page using the Atlas account.
Download the Backup Files:
Navigate to the iProtect tab in the left-hand column.
Go to Back Up → Download.
The following files can be download :
File name | Description |
|---|---|
Encrypted Backup File | Full encrypted backup with all the data from the database. |
Technical Backup File | Technical backup without sensitive data like personal data and PIN codes, etc. |
Key Backup File | File related to the encrypted backup to request a restore.taz file. |
3. Requesting the Restore.taz File
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The key backup file is essential for requesting the restore.taz file. It acts as a security measure to ensure that only authorized users can access the restore file. This key backup file is generated during the backup process and is stored in the iProtect system.
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Log in to the Cockpit Panel:
Navigate to:
https://{IP address/hostname}/cockpitpanel.Use the server administrator account credentials to log in.
Enable Maintenance Functions:
Go to the iProtect Maintenance tab.
Click the Enable Functions button.
Access the Maintenance Page:
Log in to the maintenance page using the Atlas account.
Download the Key Backup File:
Navigate to the iProtect tab in the left-hand column.
Go to Back Up → Download.
Download the Key Backup File from the list of available backupsfiles.
| Info |
|---|
Ensure the key backup file corresponds to the backup file you wish to restore. |
3.3 Requesting the Restore.taz File from Our Service & Support Desk
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