How To Article | HTA-20241120-AVW-01 iProtect Access / Security | How To Articles | How to Restore iProtect backup  |
1. Introduction
This how-to guide provides clear instructions for restoring an iProtect backup database file on an iProtect server.
2. Downloading the Backup File
2.1 Prerequisites
Access to the cockpit panel using a server administrator account.
The Atlas account credentials to access the maintenance page.
2.2 Steps
Log in to the Cockpit Panel:
Navigate to:
https://{IP address/hostname}/cockpitpanel.Use the server administrator account credentials to log in.
Enable Maintenance Functions:
Once logged in, go to the iProtect Maintenance tab.
Click the Enable Functions button to activate maintenance features.
Access the Maintenance Page:
Log in to the maintenance page using the Atlas account.
Download the Backup Files:
Navigate to the iProtect tab in the left-hand column.
Go to Back Up → Download.
Download the following files:
Encrypted Backup File
Technical Backup File
Key Backup File
3. Requesting the Restore.taz File
3.1 Understanding the Key Backup File
The key backup file is essential for requesting the restore.taz file. It acts as a security measure to ensure that only authorized users can access the restore file. This file is generated during the backup process and is stored in the iProtect system.
3.2 Steps to Obtain the Key Backup File
If you do not have the key backup file, follow these steps to retrieve it:
Log in to the Cockpit Panel:
Navigate to:
https://{IP address/hostname}/cockpitpanel.Use the server administrator account credentials to log in.
Enable Maintenance Functions:
Go to the iProtect Maintenance tab.
Click the Enable Functions button.
Access the Maintenance Page:
Log in to the maintenance page using the Atlas account.
Download the Key Backup File:
Navigate to the iProtect tab in the left-hand column.
Go to Back Up → Download.
Download the Key Backup File from the list of available backups.
Ensure the key backup file corresponds to the backup file you wish to restore.
3.3 Requesting the Restore.taz File from Our Service & Support Desk
Once you have the key backup file, please follow these steps:
Contact Support:
Send an email to support.nl@tkhsecurity.com.
In your request, include the following information:
Installation name
Host ID of the installation from which the backup was retrieved
The Key Backup File as an attachment.
Verification and Assistance:
The support team will verify your eligibility and confirm the details.
Once verified, they will provide the corresponding restore.taz file and guide you through the restoration process if needed.
4. Steps to Restore the Backup
4.1 Uploading the Restore File
Log in to the Cockpit Panel:
Navigate to:
https://{IP address/hostname}/cockpitpanel.Use the server administrator account credentials to log in.
Enable Maintenance Functions:
Go to the iProtect Maintenance tab.
Click the Enable Functions button.
Access the Maintenance Page:
Log in to the maintenance page using the Atlas account.
Upload the Restore File:
Navigate to the Install tab in the left-hand column.
Go to Upgrade → Configuration.
Upload the provided restore.taz file.
4.2 Uploading the Backup File
Once the restore.taz file is successfully uploaded:
Upload the corresponding backup file.
The system will:
Decrypt the backup file.
Restore the data to the database.
Monitor the Restore Process:
Go to the Logging section of the maintenance page to monitor the restoration progress.
it is important that both servers are set to the correct time.