*Errors within the Cosmos Access app

How To Article | HTA-20220210-DR-01

Access Control | Mobile Access | Cosmos Access | FAQ Cosmos Access |

401- Organization call GET failed. Not found, error: Unauthorized.

Mobile Device is deleted from The Token Authority. Person needs new Registration

Daily use. Error visible in My organization page

Mobile Device not found
This mobile device has been deleted from the organization.

Error box:

Open

401- Organization call GET failed. JWT not active or jwt expired, error, Unauthorized.

Mobile Phone time is out of synch. Person needs to synch its time. Often this can be done in the time/date setting of your mobile device

Daily use. Error visible in My organization page

Date/Time out of sync
The phone date is inaccurate. Adjust your clock settings and try again.

Error box:

401- API Call Failure. MobileDevice patch failed. Not Found, error, unauthorized

Invitation is deleted from Token Authority. This can happen because of:

• ACS deleted the invitation

• Deletion of expired invitations which happens once a day

• Deletion of invitation because it’s already accepted

Sending a new invitation should solve the issue.

After accepting an invitation

Invitation not found
The invitation code is no longer valid because it is expired or already used.

Dialog

Failed to register organization. info: invalid code (+ the complete invitation JWT token)

• Invitation is expired but not deleted from the TA yet. Sending a new invitation should solve the issue.

• Invitation is for Cosmos Config, not Cosmos Access

After accepting an invitation

Invalid invitation
The invitation code is not valid. It may be expired
or to be used in the Cosmos Config application

Dialog

429- Organization call GET failed. To many errors

From the IP address, way to many errors are generated and therefor this IP is temporarily blocked (it’s a protection mechanism). Blocking takes +/- 30 minutes and errors are counted PER ip address

Blocked
This organization is temporarily blocked due to unexpected behaviour.

Warning Box + Disabled card

HTTP Failure, unable to resolve the host

No internet connection available

Any screen

No connection
Could not find an active internet connection.

Snackbar

+

Warning box

404 - On /register page

When clicking on the register link in the mail and invite has expired or has been removed or organisation has been removed.

Sending a new invitation should solve the issue.

Error code ?? - Maximum offline time reached

Maximum offline time has been reached, and the card cannot be used.

Connect to the internet and update/sync your cards.

Presenting card, or opening the outdated organization car

Undefined error

<RAW DATA STUFF>

Unknown

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