VDG Sense Installation Instructions – 2.6

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Software Installation Article | SIA-20221018-MF-01 VDG Sense | Software Installation Open

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All TKH Security software products are protected by a software license key. In order to run this product you will need to obtain a software license file before installing the Sense software. This software package will not install on a DIVA 1.x.x system, please uninstall DIVA 1.x.x before continuing the Sense 2.6.x installation. It will also not install if the SLA does not allow an upgrade.

NOTE: Sense software will only run on Windows 64 bit operating systems. Microsoft Windows 10/Windows Server 2012 or newer is advised.

Installation procedure

Click on the VDG Sense Setup.exe to start the installation.

STEP 1: License Agreement

The screen below shows the license agreement.

Please review the license terms carefully before installing VDG Sense. You must accept the agreement before being able to install VDG Sense.

STEP 2: Version details

This screen shows the version information of the installed and included (sub)components.

If components are not yet installed, the label ’uninstalled’ is shown. Press ’Next’ to continue installation. 

Next step is a warning dialog that you should always have a backup ready if you are updating from older Sense versions. Sense 2.6 is NOT backwards compatible, so in case of a rollback scenario, you need the backup of the previous Sense installation.

STEP 3: Choose Components

Select the components which need to be installed. Selecting the ’Server’ option automatically selects components which are required for a server installation.

NOTE:
If you want to install the client only check the client options. The options for Disabling Windows Search, Windows Aero are not required, the Misc tools and NTP timeserver are optional.

STEP 4: Choose Install Location
Choose Sense installation folder on this page. Advised to leave this default.

STEP 5: Choose Storage Location

Choose storage location for videodata on this page, as well as the default folder for Clips.
This only concerns clips that are created through an API call. Clips created in the VDG Sense client can be saved in any location.

Note: If the clip folder is located on the same drive as the storage folder, it will affect retention time of the storage as some additional space is saved for clips export. A warning will show if this if the case.

By default, the storage location is “D:\” and the clips location is “E:\”

Step 6: Choose database location

This is different from older Sense and Diva installations. Due to a new security policy, it’s required that a new password is created for the database connection. Optional, the database can be located on a machine other than the Sense server itself.

Note: The password can not contain parts or be similar to the username

Progress of Sense installation

Progress of Postgres Database installation. This installation will only be executed if the ’Server’ option is chosen in the Install Options page.

Choose to reboot the pc after installation. This is required if Sense is installed the first time.

After installation

After Sense is installed 2 icons will appear on the desktop:

• Sense Client, shortcut to start the Sense Client software

• Sense SystemInfo, small program to create zip file of diva settings, logs, system information and system logs.

These shorcuts together with several other (like Diva Uninstall) are also created in the Windows Startmenu.

Updating Sense software
To update the Sense software follow the same steps as in the installation procedure. Make sure Sense is not running before starting SenseSetup. Sense settings will not be removed. The software can only be updated if current Software License agreement (SLA) allows it. An error dialog will appear if SLA is violated. For more information, or information for upgrading a minor version (i.e. VDG Sense 2.4 to VDG Sense 2.5 ) visit the Upgrading Instructions article.