VDG Sense Installation Instructions – 2.7

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Software Installation Article | SIA-20230505-MF-01 VDG Sense | Software Installation Open

All TKH Security software products are protected by a software license key. In order to run this product you will need to obtain a software license file before installing the Sense software. This software package will not install on a DIVA 1.x.x system, please uninstall DIVA 1.x.x before continuing the Sense 2.7.x installation. It will also not install if the SLA does not allow an upgrade.

Minimum Software Requirements

• Windows 10, minimum build number 17063.

• Windows Server 2016 RS4, minimum build number 17063

• Windows 7 is NOT supported.

For Windows, minimum build number 17063 is required, because support of Unix sockets is required to run VDG Sense 2.7.

Installation procedure

Before starting installation, carefully read the release notes. Click on the VDG Sense Setup.exe to start the installation.

STEP 1: License Agreement

The screen below shows the license agreement.

Please review the license terms carefully before installing VDG Sense. You must accept the agreement before being able to install VDG Sense.

STEP 2: Version details

This screen shows the version information of the installed and included (sub)components.

If components are not yet installed, the label ’uninstalled’ is shown. Press ’Next’ to continue installation. 

Next step is a warning dialog that you should always have a backup ready if you are updating from older Sense versions. Sense 2.7 is NOT backwards compatible, so in case of a rollback scenario, you need the backup of the previous Sense installation.

STEP 3: Choose Components

Select the components which need to be installed. Selecting the ’Server’ option automatically selects components which are required for a server installation.

STEP 4: Choose Install Location

Choose Sense installation folder on this page. Advised to leave this default.

STEP 5: Choose Storage Location

Choose storage location for videodata on this page, as well as the default folder for Clips.
This only concerns clips that are created through an API call. Clips created in the VDG Sense client can be saved in any location.

Note: If the clip folder is located on the same drive as the storage folder, it will affect retention time of the storage as some additional space is saved for clips export. A warning will show if this if the case.

By default, the storage location is “D:\” and the clips location is “E:\”

STEP 6: Choose database location

This is different from older Sense and Diva installations. Due to a new security policy, it’s required that a new password is created for the database connection. Optional, the database can be located on a machine other than the Sense server itself.

Note: The password can not contain parts or be similar to the username

STEP 7: Create a database superuser

For the Postgres version 14.6 database, a superuser is required.

STEP 8: Create a database user account for Sense

Progress of Sense installation

Progress of Postgres Database installation. This installation will only be executed if the ’Server’ option is chosen in the Install Options page.

Choose to reboot the pc after installation. This is required if Sense is installed the first time.

After installation

After Sense is installed 2 icons will appear on the desktop:

• Sense Client, shortcut to start the Sense Client software

• Sense SystemInfo, small program to create zip file of diva settings, logs, system information and system logs.

STEP 9 First time login

Click on the SenseClient shortcut on the desktop to start the SenseClient.

After starting the Sense client for the first time, you will be asked to login. Use ‘administrator’ as login, and type some characters in the password field and click Next. After this, you will be prompted to enter a new password.

After entering the password and confirming it, click on the OK button to go back to the loginscreen and login with your new credentials.

Upgrade Instructions

Before updating the servers to version 2.7, it is required that VDG Sense 2.6.19 or newer is installed. All settings from 2.6.19 will be migrated automatically during the setup procedures in VDG Sense 2.7.

For older versions, the upgrade procedure to 2.7 is as follows: